Every Guest Deserves
a Warm Welcome.
Even at Midnight.
Meet Sophie — your property’s phone answered 24/7 with the warmth and professionalism your guests expect. Every booking enquiry captured, every reservation confirmed, every guest question answered — even when you’re fully occupied at the front desk.
Less than $1/day · Cancel anytime
Every Unanswered Call
Is a Room That Goes Empty
Boutique hotels and B&Bs run on personal service. When you’re checking guests in, managing the property, or simply off duty — the phone rings and that booking goes to a competitor or disappears forever.
Busy at Check-In, Phone Rings
Your most important operational moment — welcoming arriving guests — is exactly when new booking calls come in. You can’t do both. Sophie answers while you focus on the guests standing in front of you.
Direct booking lost to OTA commission
After-Hours Calls Lose Bookings
Travel decisions happen at night. A couple browsing for their anniversary trip calls your boutique hotel at 10pm. No answer. They book the hotel that answers — or click through to Booking.com. Your direct booking opportunity is gone.
60%+ of booking decisions happen after hours
Guest Enquiries Go Unanswered
Guests call with questions — parking, early check-in, pet policies, room types, local recommendations. Unanswered questions create anxiety and cancellations. Sophie answers every question warmly and accurately before guests even arrive.
Unanswered questions = cancelled bookings
Meet Sophie.
Your Property,
Always Welcoming.
Sophie answers every call with the warmth and attentiveness that defines exceptional hospitality. She handles booking enquiries, confirms reservations, answers guest questions, and captures direct bookings — 24 hours a day, so you never lose a guest to a missed call or an OTA platform.
Powered by voice AI — sounds warm, attentive and knowledgeable, like a dedicated concierge who knows your property inside out.- Books Direct Reservations 24/7Sophie checks your availability in real time and confirms reservations directly — capturing bookings that would otherwise go to Booking.com, Expedia or Airbnb and cost you 15–20% in commission.
- Handles Guest Enquiries With CareParking, check-in times, pet policy, breakfast, room types, local recommendations — Sophie knows your property and answers every question warmly and accurately before guests even arrive.
- Captures Special Occasion DetailsAnniversary, honeymoon, birthday — Sophie captures every special occasion detail so your team can deliver a personalised, memorable experience the moment guests arrive.
- Answers After-Hours Booking CallsEvening and overnight booking enquiries answered warmly. Direct reservations confirmed while you sleep — your occupancy fills without losing guests to OTA platforms or competitors.
Every Call. Every Guest. Every Direct Booking.
Plain English — exactly what changes for your property when Sophie answers your phone.
| CAPABILITY | WHAT OTHERS CALL IT | WHAT IT MEANS FOR YOUR PROPERTY |
|---|---|---|
| Calls Answered 24/7 | 24/7 call answering | Booking enquiries answered during check-in, after hours, and on weekends — every direct reservation opportunity captured. |
| Direct Reservation Booking | Google Calendar integration | Sophie confirms availability and books direct reservations in real time — saving you the 15–20% OTA commission on every direct booking. |
| Guest Enquiry Handling | Business knowledge training | Parking, check-in times, room types, breakfast, pet policy, local recommendations — all answered warmly and accurately from your property’s own information. |
| Special Occasion Capture | Call logging & transcripts | Anniversary, honeymoon, birthday — captured during the booking call so your team can personalise the experience before guests arrive. |
| After-Hours Booking | Returning caller handling | Evening and overnight booking calls confirmed immediately — direct reservations locked in before guests click away to Booking.com. |
| Cancellation & Amendment Handling | Returning caller handling | Existing guests calling to amend, upgrade or cancel handled professionally — changes logged and flagged for your review. |
| Spam & Cold Call Filtering | Spam & robocall blocking | OTA sales reps, marketing calls and spam filtered out — only genuine guests and booking enquiries reach your attention. |
| Full Guest Records | Transcripts & recordings | Complete record of every booking call — dates, room preferences, special requests, dietary needs — ready for your property management system. |
