Every Guest Deserves
a Warm Welcome.
Even at Midnight.
Meet Sophie — your property’s phone answered 24/7 with the warmth and professionalism your guests expect. Every booking enquiry captured, every reservation confirmed, every guest question answered — even when you’re fully occupied at the front desk.
Less than $1/day · Cancel anytime
Every Unanswered Call
Is a Room That Goes Empty
Boutique hotels and B&Bs run on personal service. When you’re checking guests in, managing the property, or simply off duty — the phone rings and that booking goes to a competitor or disappears forever.
Busy at Check-In, Phone Rings
Your most important operational moment — welcoming arriving guests — is exactly when new booking calls come in. You can’t do both. Sophie answers while you focus on the guests standing in front of you.
Direct booking lost to OTA commission
After-Hours Calls Lose Bookings
Travel decisions happen at night. A couple browsing for their anniversary trip calls your boutique hotel at 10pm. No answer. They book the hotel that answers — or click through to Booking.com. Your direct booking opportunity is gone.
60%+ of booking decisions happen after hours
Guest Enquiries Go Unanswered
Guests call with questions — parking, early check-in, pet policies, room types, local recommendations. Unanswered questions create anxiety and cancellations. Sophie answers every question warmly and accurately before guests even arrive.
Unanswered questions = cancelled bookings
Meet Sophie.
Your Property,
Always Welcoming.
Sophie answers every call with the warmth and attentiveness that defines exceptional hospitality. She handles booking enquiries, confirms reservations, answers guest questions, and captures direct bookings — 24 hours a day, so you never lose a guest to a missed call or an OTA platform.
Powered by voice AI — sounds warm, attentive and knowledgeable, like a dedicated concierge who knows your property inside out.- Books Direct Reservations 24/7Sophie checks your availability in real time and confirms reservations directly — capturing bookings that would otherwise go to Booking.com, Expedia or Airbnb and cost you 15–20% in commission.
- Handles Guest Enquiries With CareParking, check-in times, pet policy, breakfast, room types, local recommendations — Sophie knows your property and answers every question warmly and accurately before guests even arrive.
- Captures Special Occasion DetailsAnniversary, honeymoon, birthday — Sophie captures every special occasion detail so your team can deliver a personalised, memorable experience the moment guests arrive.
- Answers After-Hours Booking CallsEvening and overnight booking enquiries answered warmly. Direct reservations confirmed while you sleep — your occupancy fills without losing guests to OTA platforms or competitors.
Every Call. Every Guest. Every Direct Booking.
Plain English — exactly what changes for your property when Sophie answers your phone.
| CAPABILITY | WHAT OTHERS CALL IT | WHAT IT MEANS FOR YOUR PROPERTY |
|---|---|---|
| Calls Answered 24/7 | 24/7 call answering | Booking enquiries answered during check-in, after hours, and on weekends — every direct reservation opportunity captured. |
| Direct Reservation Booking | Google Calendar integration | Sophie confirms availability and books direct reservations in real time — saving you the 15–20% OTA commission on every direct booking. |
| Guest Enquiry Handling | Business knowledge training | Parking, check-in times, room types, breakfast, pet policy, local recommendations — all answered warmly and accurately from your property’s own information. |
| Special Occasion Capture | Call logging & transcripts | Anniversary, honeymoon, birthday — captured during the booking call so your team can personalise the experience before guests arrive. |
| After-Hours Booking | Returning caller handling | Evening and overnight booking calls confirmed immediately — direct reservations locked in before guests click away to Booking.com. |
| Cancellation & Amendment Handling | Returning caller handling | Existing guests calling to amend, upgrade or cancel handled professionally — changes logged and flagged for your review. |
| Spam & Cold Call Filtering | Spam & robocall blocking | OTA sales reps, marketing calls and spam filtered out — only genuine guests and booking enquiries reach your attention. |
| Full Guest Records | Transcripts & recordings | Complete record of every booking call — dates, room preferences, special requests, dietary needs — ready for your property management system. |
96% Less Than a Full-Time Receptionist
A full-time hotel receptionist costs $2,800–3,500 a month. Sophie answers every booking call, handles every guest enquiry, and captures every direct reservation — saving you both staffing costs and OTA commissions.
| Comparison | Full-Time Receptionist | OTA Platform | ★ BESTSophie by Rexpt |
|---|---|---|---|
| Monthly cost | $2,800–3,500/mo | 15–20% per booking | Yes — From $119/mo |
| Answers during check-in | No | Online only | Yes — ✓ Always |
| Captures direct bookings | Yes — ✓ | No | Yes — ✓ Zero commission |
| Answers after hours | No | Yes — ✓ Online | Yes — ✓ Live phone + online |
| Handles guest enquiries | Yes — ✓ | No | Yes — ✓ Personalised |
| Captures special occasions | Sometimes | No | Yes — ✓ Every booking |
| Handles amendments & cancellations | Yes — ✓ | Online only | Yes — ✓ |
| Knows your property | Yes — ✓ | No | Yes — ✓ Auto-learns |
| Never calls in sick | No | Yes — ✓ | Yes — ✓ |
| Setup time | Weeks of hiring | Days of listing setup | Yes — ✓ 3 minutes |
| Full-Time Receptionist | ★ BESTSophie by Rexpt |
|---|---|
| $2,800+/mo | ✓ From $119/mo |
| Busy at check-in | ✓ Always answers |
| Pays OTA commission | ✓ Zero commission |
| No after-hours | ✓ Live 24/7 |
| Misses enquiries | ✓ Personalised |
| Forgets details | ✓ Auto-learns |
| Can fall sick | ✓ Never |
| Weeks of hiring | ✓ 3 minutes |
| Loses occasions | ✓ Every booking |
| Days of setup | ✓ Cancel anytime |
Sophie Costs Less Than
One Night’s OTA Commission
- 300 minutes/month
- 1 language
- Free VoIP number
- Direct reservation booking
- Spam protection
- Guest enquiry handling
- Basic call analysis
- CRM integration
- Guest sentiment analysis
- 750 minutes/month
- Multi-lingual
- Free VoIP number
- Direct reservation booking
- Special occasion capture
- CRM / PMS integration
- Guest sentiment analysis
- Lead type analysis
- Personalised follow-up
- 1,500 minutes/month
- Multi-lingual + switching
- Minute rollover
- Dedicated account manager
- Assisted agent training
- Explicit guest analysis
- Human callback support
- CRM / PMS integration
- VIP guest recognition
Still Confused?
Try Sophie For Just $20
Questions Property Owners Always Ask
Can Sophie book directly into my property management system?
Sophie books directly into Google Calendar for reservations. If your property management system (Cloudbeds, Little Hotelier, Lodgify, Guesty, Hostaway) syncs with Google Calendar, Sophie’s bookings flow straight through. Our Scaler and Growth plans include direct PMS/CRM integration for deeper connectivity with your existing hospitality technology.
Can Sophie answer detailed questions about my rooms and property?
Yes. Sophie auto-learns from your website and any property information you provide during setup — room types, rates, inclusions, check-in times, parking, breakfast, pet policy, nearby attractions. She answers every guest question warmly and accurately, with the knowledge of someone who knows your property intimately.
How does Sophie handle guests calling about amendments or cancellations?
Existing guests calling to change dates, upgrade rooms, or cancel are handled warmly and professionally. Sophie captures the full amendment details — original booking, requested change, reason — and logs everything for your review. For complex changes, she takes a message and promises a callback with full context provided to you.
Can Sophie handle calls in multiple languages for international guests?
Yes — multi-lingual support is available on Scaler and Growth plans. If you receive significant enquiries from guests speaking Spanish, French, Portuguese or other languages, Sophie can be configured to handle calls in those languages naturally — an important advantage for boutique properties that attract international visitors.
Will guests know they’re talking to an automated service?
Sophie sounds warm, attentive and personal — most guests experience her as a dedicated concierge who answers immediately and knows the property well. You choose whether Sophie introduces herself as your reservations team or discloses she’s an automated service. The guest experience and the warmth of your brand always comes first.
How quickly can I get Sophie set up for my property?
Under 3 minutes for basic setup. Sophie auto-learns your room types, rates, policies and local information from your website and Google Business listing. Test a call within 5 minutes of signing up — before spending a penny on a plan. Most properties have Sophie live before their next check-in.
Sophie is Ready.
Is Your Property?
Every unanswered call tonight is a room your competitor just filled — or a commission you just paid to Booking.com. Start your 21-day trial and keep every booking direct.
Less than $1/day · Full Scaler access · Converts to $119/mo after 21 days · Cancel anytime
